• Provide oversight to Reception department to ensure adequate staffing during peak times.
• Coordinate Outreach assignments for front desk staff.
• Oversee timekeeping for Reception and Medical Records staff, correcting clocking errors weekly.
• Communicate departmental concerns and/or questions in a timely manner with Clinic Supervisor.
• Schedule appointments for patients either by phone when they call or in person.
• Ensure accuracy of appointments, reschedules, follow-ups, etc., with minimal error.
• Promptly and professionally answer telephone calls. Route calls appropriately offering voice mail, paging or redirection of calls as needed.
• Prevent, calm or defuse irate callers and patients by working with them to identify concerns and properly direct caller to appropriate person.
• Use computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
• Assist with maintaining scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
• Ensure that updates (cancellations, additions) are input daily.
• Communicate as needed with physicians/clinicians and other staff about patient concerns/issues related to scheduling. Consult with Clinic Supervisor about any system problems or concerns.
• Use customer service principles and techniques to deal with patients pleasantly and calmly.
• Any other duties as assigned or requested.

Requirements: