Meaningful Careers.

US Heart and Vascular is in need of a full time Receptionist to join our team at our HeartPlace clinics in Dallas/Ft. Worth area.

Responsibilities:

• Professionally answer a high volume of incoming phone calls.
• Triage calls to the appropriate personnel, including cardiologists, nurses, medical assistants, or administrative staff.
• Take clear and concise messages and relay them accurately and promptly.
• Handle calls from pharmacies, insurance companies, and other healthcare providers.
• Schedule, reschedule, and cancel patient appointments in the electronic health record (EHR) system.
• Verify patient demographic and insurance information at the time of scheduling.
• Send appointment reminders and prepare new patient packets.
• Manage physician schedules, block off time for meetings and other commitments.
• Answer general questions about the clinic, services offered, and appointment procedures.
• Provide clear instructions to patients regarding their appointments (e.g., location, required documents, pre-appointment instructions).
• Handle patient inquiries regarding prescriptions, test results, and billing issues, and direct them to the appropriate team member.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Assist with other administrative duties as needed, such as faxing, scanning, and filing.
• Maintain a clean and organized work area.
• Collaborate with the clinical and administrative teams to ensure seamless patient care.

Requirements:

• High school diploma or equivalent required.
• Associate's degree in a related field is preferred but not required.
• Minimum of 1-2 years of experience in a medical office or healthcare setting required.
• Experience in a cardiology or other specialty medical office is highly preferred but not required.
• Experience with electronic health record (EHR) systems is required; eCW experience is preferred
• Exceptional verbal and written communication skills.
• Knowledge of medical terminology, particularly cardiology-related terms (e.g., arrhythmia, echocardiogram, stress test, hypertension).
• Demonstrated ability to handle sensitive information with discretion and maintain patient confidentiality.
• Problem-solving skills and a proactive work ethic.

About Dallas/Fort Worth, TX:

Dallas/Fort Worth, known as the Metroplex, offers a vibrant urban life and peaceful suburban living, making it an enticing place to reside. Spanning across ten major cities and thirteen counties, it stands as the largest metroplex in the south. With its extensive range of recreational parks, renowned dining scene, five professional sports teams to root for, and two bustling airports facilitating over 2,000 daily flights, Dallas/Fort Worth provides residents with a multitude of reasons to consider it an excellent place to call home.