Quality & Safety Data Manager
Imagine Pediatrics
Who We Are
We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.
By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
What You'll Do:
As Quality & Safety Data Manager at Imagine Pediatrics, you will further our mission by partnering with our VP, Quality & Safety and other leaders to gather and analyze data pertaining to quality and safety KPI's, distill insights, and operationalize your findings across the organization. You will:
- Build analytical tools and models to support development and decision-making for Quality and Safety strategy and programs.
- Develop and deliver tools and reports to internal and external stakeholders to enable clinical and operational teams to achieve Quality and Safety goals.
- Analyze and interpret data sets and trends for anomalies, outliers, changes and opportunities for improvement and communicate those opportunities and recommendations to internal and external stakeholders.
- Dive into Quality/HEDIS trends to identify what is driving changes, opportunities for impact and effectiveness of interventions.
- Analyze available Quality and Safety information to solve a wide variety of problems and creation of visualizations that drive strategic vison, operational workflows, improvements to current process, etc.
- Manage Safety Event platform analytics and reporting in Jira (Atlassian) including developing and reporting on trends and opportunities for improvement.
- Develop, deliver and manage patient experience surveys and resulting analytics.
- Partner with Data, Technology and Product teams to develop Quality and Safety dashboards and data visualizations that will enable improved patient outcomes and reduction of unnecessary costs.
- Participate in the development and implementation of solutions to meet ongoing strategic objectives and initiatives.
About You:
First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:
- Bachelor’s degree required.
- 3-5+ years experience in a healthcare environment, including health plans, medical groups, providers, clinics, or healthcare delivery organizations.
- Strong analytical and problem-solving skills with ability to communicate complex insights to a variety of audiences.
- High proficiency in data management/analysis applications (e.g., Excel, Access, Tableau, SQL, Snowflake, Jira/Atlassian, MSFT Report Builder or similar).
- Familiarity with healthcare Quality and Safety metrics including HEDIS, Patient Experience surveys, Safety event reporting, etc.
- Ability to work independently, multi-task, establish priorities, and communicate clearly both in writing and verbally.
- Willingness to travel up to 10% of the time (on average).
- Comfort working in a fast paced, start-up environment.
- Experience working with a pediatric population or value-based care, preferred.
What We Offer (Benefits + Perks)
The role offers a base salary range of $120,000 - $140,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
What We Live By
We’re guided by our five core values:
- Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.