HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.

Responsibilities

The Patient Advocate – Pharmacy Technician will support care of Harmony Cares patients through the centralized Patient Contact Center. They provide exceptional customer service to inbound inquiries from external and internal entities. They aim to provide first contact resolution on phone calls they receive while using appropriate judgement on when to escalate. The Patient Advocate – Pharmacy Technician adheres tightly to call scripts, policies, and procedures established by the organization. They collaborate with the Prescription Renewal service team to ensure timely and accurate processing of renewal requests and to support optimized workflow. This position plays a key role in maintaining a high level of patient and care team satisfaction with exceptional customer service.

Essential Duties and Responsibilities

Serve as the first point of contact for callers with medication refill requests, and either resolves the call or re-directs callers to other teams or escalates to the pharmacist per protocols.
Maintain clear and compassionate communication with patients, family members, providers, pharmacists, and other external entities, representing the company in a professional and courteous manner in all interactions
Quickly and accurately enter prescription renewal requests into the EMR, review patient records and other available information to identify and work to resolve potential discrepancies
Follow renewal protocols to accurately enter appropriate quantities and refills for medication renewals
Identify and escalate medication issues that fall outside established protocols
Communicate effectively with patients, providers, staff members, service teammates, and pharmacies
Optimize refill service workflows and processes to improve efficiencies and improve outcomes
Ensure maintenance of and adherence to established policies and procedures related to prescription renewal
Maintain accurate and appropriate documentation within EMR
Complete opening shift duties and closing shift duties to ensure collaboration with afterhours team, as assigned
Demonstrate exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions-oriented mindset
Complete data entry work, including but not limited to: updating patient information, updating pharmacies, and updating medication lists
Provide back-up coverage to the Patient Advocates, as needed
Adhere to all state and federal laws, including HIPAA
Appropriately identify, acknowledge, and escalate and/or address patient complaints, grievances, and concerns in a timely and effective manner
Collaborate with care team members to promote quality patient care, satisfaction, and outcomes
Participate in quality improvements as assigned

In this role you may work with. . .

Advocacy Team
Providers
Patient Care Teams
Market Leaders (Managers)
Pharmacist
Patients
Family Members
Other external entities
Facility Staff
Caregivers

Qualifications

Required Knowledge, Skills and Qualifications

Active Certified Pharmacy Technician (CPhT)
Current and unrestricted pharmacy license or required training/certification per state guidelines
3 years’ experience in a pharmacy technician role
Ability to communicate effectively with patients and their family members, and facility staff
Excellent written and verbal communication skills and demonstrated ability to develop effective lines of communication with all levels of staff
Adept at reading, writing, mathematics; multi-tasking; work well within stressful environment
Ability to work independently with minimal supervision
Strong interpersonal, analytical and problem solving skills

Preferred Knowledge, Skills and Experience

Proficiency with Microsoft Office (Word, Excel)
Experience working with pharmacy technician protocols
1 or more years working in a call center
Experience with EMR or pharmacy system
Medical Terminology

Posted Max Pay Rate

USD $26.19/Hr.

Posted Min Pay Rate

USD $20.00/Hr.

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.