HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The Senior Director - Scheduling and Patient Access will oversee patient scheduling, logistics and access functions for HarmonyCares while living the mission, vision, and values of the organization. This leader will ensure effective and efficient deployment of clinical resources in the medical group with focus on patient experience, patient engagement, provider productivity and overall resource utilization. This role manages a team of scheduling leaders from multiple geographies around the United States. Reporting to the Chief Transformation Officer, this role will closely partner and integrate in medical group operations with matrixed accountabilities across Division SVPs, Regional Operations leaders, Regional Clinical Leaders and local Practice Managers. In collaboration with IT, product and operations leaders, ensure the scheduling and logistics system and technology is designed and deployed for optimal performance. This leader will also drive process and policy standardization, ensure consistent scheduling agent competencies and consistently monitor overall scheduling performance across all HCMG markets on a daily basis.

Essential Duties and Responsibilities

Develop, maintain, enhance and monitor:
- Standard scheduling policies and procedures
- Office level scheduling operations and functional responsibilities
- Provider availability and patient facing time
Serve as a central point of escalation to address scheduling concerns, complaints, and issues, both internally and externally
Define and lead a collaborative management process (especially in partnership with local operations leadership) to drive day to day scheduling and logistics operations
Collaborate with operational leadership to maintain scheduler and provider assignments as well as coordinate cross-market coverage as needed
Identify areas of quality and execution gaps and ensure appropriate remediation
Transform scheduling and logistics function into patient centric access center
Lead, performance manage and support direct reports across multiple geographies
Drive performance monitoring and reporting across daily operations and present outcomes, gaps, challenges and mitigation plans across various leadership forums
Establish and maintain comprehensive performance audit processes as needed
Provide direct supervision and management of the Scheduling Leads, the Centralized Scheduling pod, applicable contracted support staff, and other support teams
Directly partner with Office of Chief Medical Officers (OCMO) and Operations leadership to resolve escalations, drive systemwide standardization and resource optimization
Assess progress towards goals and objectives and respond in a timely manner to concerns from internal teams, external agencies, and patients/caregivers
Conduct regular 1:1s, performance reviews, and other feedback and coaching sessions to drive continuous improvement and growth

Qualifications

REQUIRED Knowledge, Skills and Experience

Bachelor’s degree in health care, Business or related field of study
5 years of leadership in a health care setting
5 years of employee and resource management experience
Experience leading multi-site central and decentralized scheduling, access and logistics teams
Experience with ad hoc analysis and reporting
Experience with electronic health record systems
Excellent verbal and written communication skills
Ability to work at computer screen for extended periods of time
Ability to stoop, bend, push or lift 30 pounds

Posted Max Pay Rate

USD $179,000.00/Yr.

Posted Min Pay Rate

USD $142,559.00/Yr.

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.