Scheduler

HarmonyCares

HarmonyCares

Software Engineering
Tampa, FL, USA
Posted on Tuesday, June 11, 2024

Scheduler

Location US-FL-Tampa
ID 2024-3978
Category
Administrative & Clerical
Position Type
Full-Time
Remote
No

Overview

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

  • Quarterly Bonuses – up to $5000 per year!
  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Day Time Hours (no holidays/weekends)
  • Great Place to Work Certified
  • Established in 11 states
  • Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The Scheduler is a key role within the HarmonyCares Medical Group, executing standard scheduling function operations, policies, and procedures. The scheduler collaborates with local and regional leadership, medical assistants, patient care coordinators, providers, patients, and other supportive functions within the HarmonyCares Medical Group to prioritize patient visits, adhere to provider contact hours, and overall management of census.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Deveolop and maintain provider schedules to meet patient needs
  • Manage provider census through proactive census risk management
  • Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated
  • Maintain relationships and effectively communicate HarmonyCares services with patients and family members
  • Place and receive phone calls to facilitate effective scheduling function
  • Escalate scheduling concerns, and issues, both internally and externally
  • Adhere to patient confidentiality policies and procedures
  • Attend required meetings and in-services
  • Collaborate with manager, teammates, and other HarmonyCares employees
  • Perform other duties as required

#IND

Qualifications

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

  • High School Diploma/GED
  • Excellent customer service skills with 1-2 years of experience
  • Knowledge of practice protocols to assist in scheduling patients for care
  • Skill in maintaining department quality and control standards
  • Computer skills and ability to learn new systems
  • Ability to adapt and apply guidelines and procedures
  • Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
  • Ability to problem solve and arrive at effective solutions in a timely manner
  • Skill in teamwork and maintaining relationships with patients, caregivers and co-workers
  • Critical thinker that can balance scheduling protocols and market needs to maximize patient access
  • Ability to work at computer screen for extended periods of time

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

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