Clinical Operations Manager (RN) - Maryland & Virginia

Evergreen Nephrology

Evergreen Nephrology

Operations
Remote
Posted on Wednesday, November 22, 2023

Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients.

We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Who You Are

You are passionate about creating a better healthcare journey and experience for people living with kidney disease. You are an empathetic, humble and highly conscientious leader who inspires, challenges, and elevates team performance. You are a decisive, results driven self-starter who works with a sense of urgency and a bias toward action. You thrive on collaboration and can effectively gather appropriate insights from peers and teams and incorporates relevant and critical inputs and subject matter expertise into plans, strategies, and processes.

Your Role

The Clinical Operations Manager will own and manage the partner-level P&L and oversee an Interdisciplinary Team (IDT), ensuring day-to-day operations management in an assigned market with a minimum patient panel of 800. You will engage and collaborate with the IDT and market partners in the implementation of clinical initiatives, process, and procedures, while also providing direct patient care, including telephonic triage and care plan development.

  • In partnership with the General Manager, you will build and maintain effective communications between Evergreen Nephrology and market stakeholders, resulting in strong relationships supportive of patient outcomes.
  • Leverage trust, influence, and effective communication to drive continuous practice transformation with partners and IDT.
  • Responsible for talent attraction, management, and retention.
  • Optimize and prioritize patient visit schedules to promote improved health outcomes and lower overall cost of care by leveraging appropriate data and dashboards.
  • Be a Culture Champion – cultivate a culture of high performance, transparency, trust and collaboration.
  • Review patient alignment files quarterly to ensure patient panel assignments are current, including geographical location.
  • Utilize IDT agenda/huddle structure to effectively prepare, present and facilitate all market meetings (post IDT and clinical education) to support effective communication for implementation and improved Value Based Care outcomes.
  • Utilize a continuous improvement approach and mindset via quality audits to improve clinical programs and rollout to support market.
  • Actively engage in market/divisional and national meetings, as appropriate, and effectively and efficiently communicate relevant information to IDT.
  • Complete audits on delivery of clinical model (care plans, TOC assessment, routine NDM and HC outreach, quality programs) and support efforts to perform quality audits and support root cause analysis and action planning to achieve quality metrics and goals.

How You Qualify

  • You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative culture.
  • You accept that things change quickly in an early-stage environment and are willing to pivot rapidly on priorities.
  • You can navigate ambiguity in an environment where full scope of information might not be available or might be delayed in coming.
  • You align with Evergreen’s purpose, principles and practices, encapsulated in our Culture Code.
  • You have a Bachelor’s degree in healthcare or nursing
  • You have an active state nursing license in good standing
  • You have five years’ experience in multi-site healthcare services/direct patient-care businesses, with at least three years in leadership and management positions
  • You have an understanding of and experience in Value Based Care.
  • You understand Business Continuity and how to build resiliency into business processes / systems.
  • You develop talent, know when to delegate, innovate and iterate with your team, leveraging their strengths
  • You have excellent relationship, partnership building, communication, change management and influencing skills, with the ability to build trust and respect quickly, both internally and externally.
  • You have a strong leadership presence which inspires others and instills confidence in peers, external partners, board members, and team members.
  • You are execution-focused and hands-on; you can effectively toggle between strategic and “in the weeds” activities.
  • You are able to motivate staff; influence people and outcomes, you promote team building.
  • You have the demonstrated ability to work effectively independently and as part of a team, in collaborative settings.
  • You understand and are committed to maintaining highest level of confidentiality.
  • You have demonstrated strong business acumen of valued based healthcare operations in disease management and population health programs.
  • You demonstrate organizational skills, operational rigor, resilience and commitment to the business.
  • We also strongly prefer:
    • You have previous experience working within a managed care environment especially with experience in administrative/management capacity.
    • You have experience in leading the clinical function of a Value Based Care organization.