Community Relations Specialist

Cadre Hospice

Cadre Hospice

Marketing & Communications
Warrenville, IL, USA
Posted on Tuesday, June 11, 2024

Cadre Hospice seeks to expand access to the hospice benefit, especially among underserved populations. In addition to traditional go-to-market channels, Cadre plans to partner with at-risk medical groups to integrate upstream and offer a comprehensive palliative care program to patients nearing end of life. Cadre combines a unique pre-hospice care model, proprietary patient identification algorithm, partnership mindset with provider groups and best-in-class hospice operations to offer the most comprehensive end-of-life care solutions to patients.

The Community Relations Specialist serves as a connection between community and branch, dedicated to securing timely and relevant patient referrals. By strategically cultivating partnerships with referral sources, their primary objectives will be to help us establish community referral relationships in this new market and acquire patients who are suitable for our services. Maintaining alignment with our company's mission and vision is paramount in all endeavors.

Job Responsibilities:

  • Establish and Cultivate Professional Relationships: Develop connections with healthcare professionals by providing educational resources and deploying effective sales tactics.
  • Consultative Selling: Execute the company's consultative selling strategy to build enduring relationships with targeted referral customers.
  • Strategic Marketing Planning and Execution: Collaborate in the development, execution, and evaluation of marketing plans to drive referrals.
  • Referral Acquisition and Service Assurance: Solicit referrals while ensuring the delivery of high-quality service.
  • Plan and Execute Community Outreach Efforts: Coordinate public education campaigns to enhance community engagement.
  • Represent the Company in Community Engagements: Actively participate in various community meetings to promote the company's services.
  • Promote Company Values: Consistently embody and promote the core values of the company, fostering a positive and inclusive work environment.
  • Educate Stakeholders on Hospice Services: Conduct regular educational activities to inform the community, referral sources, patients, and families about hospice services.
  • Collaborative Leadership with Clinical and Operational Teams: Work closely with clinical and operational counterparts to set and achieve goals, establish standards, and foster effective communication.
  • Promote Compliance and Professional Development: Uphold corporate and regulatory policies, support business growth, and maintain integrity within the role.
  • Maintain Regulatory Compliance and Standards: Ensure adherence to regulatory requirements, corporate identity, and admissions access standards.
  • Support Sales Budget Development: Assist in formulating sales budgets by providing insights and recommendations.
  • Achieve or Surpass Budgeted Targets: Strive to meet or surpass predetermined goals through strategic planning.

Qualifications:

  • Specialized Knowledge and Skills: Demonstrates adeptness in consultative marketing techniques and possesses knowledge of hospice care. Exceptional communication and organization skills are required. Computer skills are required.
  • Personal Traits, Qualities, and Aptitudes: Displays sensitivity, flexibility, responsibility, and empathy. Capable of influencing opinions and making informed decisions.
  • Education: Degree in business, marketing communications, or nursing preferred.
  • Preferred Experience: Minimum of two years' experience in referral development, marketing, or sales within healthcare.
  • Licenses, Certifications, and Registrations: Possession of current automobile insurance and a valid driver's license required.
  • Equipment: Reliable transportation required.

Nonnegotiable:

  • Upholds elevated standards of integrity and business ethics.
  • Adheres diligently to company regulations, policies, and procedures.
  • Demonstrates consistent honesty and ethical behavior.
  • Immediately reports any suspected breaches of compliance standards.

Cadre Hospice is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.